WATER DAMAGE RESTORATION MOST FAQ’s

What are the most common causes for water damage?

  • Plumbing failures (pipe leaks, clogs, and bursts)
  • Water Heater leaks and releases
  • Appliance failures (dishwasher, washing machine, refrigerator)
  • Toilet, Sink & Tub overflows/backups
  • Ice Dams
  • Roof Leaks
  • Storm Drain & Gutter backups
  • Natural Disasters
  • Sump Pump failures
  • Sprinkler/Fire Extinguishing Systems

Is DAI certified for professional removal and remediation of water?

DAI Restore’s IICRC certified staff of technicians have been educated and trained in all aspects of water damage restoration.

 

How do you charge for water damage?

A detailed estimate and scope of work will be completed, through all steps of restoration, including reconstruction and detailed cleaning.

 

What kind of tools do you use to inspect a water damaged home?

We use moisture sensors, thermal imaging cameras, infrared thermometers, invasive or non-invasive moisture meters, and thermo-hygrometers.

What type of drying methods do you use?

We use a few kinds of methods, based on the severity and nature of the damage:

  • Disruptive drying methods are used when removal or manipulation of the affected materials is required. These methods involve removing wet items, injecting air to speed drying, or perforating surfaces to allow evaporation.
  • Aggressive drying methods are used when contamination and damage are not concerns, and when it is more cost-effective to dry than to replace.
  • Air movement methods promote fast drying of surfaces and provide air circulation of an entire indoor space.
  • Dehumidification methods reduce the amount of moisture content in the air. The drying system is balanced through dehumidification by the dehumidifier removing the moisture that air movers have blown away from wet materials. Types of dehumidifiers that may be used are Conventional Refrigerant dehumidifiers, Low Grain Refrigerant (LGR) dehumidifiers, and Desiccant dehumidifiers.

When is the job finished?

No water mitigation job is considered complete until all of the affected areas and materials are clean, dry, and are in equal or better appearance and function than they were before the water loss occurred.

Water

Water Damage Restoration & Repair

Water damage is a serious matter for property owners. It is capable of destroying ceilings, floor and walls, and if not immediately treated by professionals, may lead to structural damage and mold growth.

  • Damage Assessments
  • Water Removal/Extraction
  • Drying
  • Cleaning
  • Restoration/Reconstruction:

Over 30 Years of Restoration Experience!

The DAI Team has provided Restoration Services to our clients for nearly three decades. We understand the industry’s need for a responsive and quality delivery of restoration services. 

The Process


For a restorer to employ the appropriate means of restoration, a category of water needs to be assigned. This is done based on the source of the water, the length of time the water has been allowed to dwell in the structure, the temperature, and any pre-existing conditions.

  • Category 1: water from a clean source and has no substantial risk of causing illness or discomfort.

  • Category 2: water that has a significant degree of chemical, biological, and/or physical contamination (Sewage). This is also known as “gray” water.

  • Category 3: water that comes from a grossly unsanitary source or carries pathogenic (disease causing) agents. This can also be called “black” water. Multiple forms of PPE are to be used when handling a Category 3 water loss including rubber gloves, full body coverings, eye and respiratory protections, etc.


The most effective way to hasten the drying process is removing as much water as possible while it is in liquid state. During the extraction process, liquid water is vacuumed, mopped, and/or otherwise “forcefully” removed from the structure using any multitude of available extraction tools (e.g. truck mounts and submersible pumps). These, and other specialty tools, will continue to be used in order to remove water hidden by the structure and within carpeting and other materials until all standing water has been removed to begin the drying and dehumidification process.

Any damaged and/or contaminated contents and materials are removed from the affected areas and disposed of if they are unable to be properly repaired, during (or immediately after) the extraction period.


A drying method will be selected after the decision as to which materials are to be dried is made. There are many methods, and each apply a different combination of humidity control, temperature, airflow, and physical manipulation of materials.

Inspections and monitoring occur throughout the drying process to determine if progress is being made. Equipment and methods are adjusted according to whether the material is drying, has dried, or is not drying. Other decisions will be made as to whether contamination or secondary damage could occur, and if adjusting the process or remediating is necessary. 


Whenever soils and debris must be removed to expedite the drying process, cleaning procedures are put in place. Contaminated materials, surfaces, and content that can be restored require cleaning. An EPA registered biocide will be used when the conditions of the affected areas have a high risk of exposure to organisms.


Demoed or removed materials are replaced or rebuilt, such as drywall, flooring, and insulation. Detailed cleaning completes the reconstruction process.

WATER DAMAGE RESTORATION MOST FAQ’s

  • Plumbing failures (pipe leaks, clogs, and bursts)
  • Water Heater leaks and releases
  • Appliance failures (dishwasher, washing machine, refrigerator)
  • Toilet, Sink & Tub overflows/backups
  • Ice Dams
  • Roof Leaks
  • Storm Drain & Gutter backups
  • Natural Disasters
  • Sump Pump failures
  • Sprinkler/Fire Extinguishing Systems

DAI Restore’s IICRC certified staff of technicians have been educated and trained in all aspects of water damage restoration.

A detailed estimate and scope of work will be completed, through all steps of restoration, including reconstruction and detailed cleaning.

We use moisture sensors, thermal imaging cameras, infrared thermometers, invasive or non-invasive moisture meters, and thermo-hygrometers.

We use a few kinds of methods, based on the severity and nature of the damage:

  • Disruptive drying methods are used when removal or manipulation of the affected materials is required. These methods involve removing wet items, injecting air to speed drying, or perforating surfaces to allow evaporation.
  • Aggressive drying methods are used when contamination and damage are not concerns, and when it is more cost-effective to dry than to replace.
  • Air movement methods promote fast drying of surfaces and provide air circulation of an entire indoor space.

Dehumidification methods reduce the amount of moisture content in the air. The drying system is balanced through dehumidification by the dehumidifier removing the moisture that air movers have blown away from wet materials. Types of dehumidifiers that may be used are Conventional Refrigerant dehumidifiers, Low Grain Refrigerant (LGR) dehumidifiers, and Desiccant dehumidifiers.

No water mitigation job is considered complete until all of the affected areas and materials are clean, dry, and are in equal or better appearance and function than they were before the water loss occurred.