Frequently Asked Questions

COMMON QUERIES

Q: What can I expect from DAI’s general process?

DAI Restore handles every aspect of property damage restoration from the initial emergency service call to the post construction clean-up, and everything in between. 

DAI Restore is a local and national family owned business. We opened our doors in 2011 and have more than 50 years combined experience. We are honest, experienced and with you every step of the way.

It is beneficial to reach out to DAI Restore first so we can help guide you along the way. Insurance companies may provide a random list of restoration vendors to choose from, however you can choose to work with DAI Restore. We assist our clients, as a liaison on your behalf, with your insurance company. However, we do not make the initial request to your insurance company, you are responsible to do that.

DAI Restore is on most insurance carriers preferred vendor list. We will work hand-in-hand with your adjuster to resolve your claim as quickly as possible.

We are not paid until we begin the Reconstruction Phase. After a mitigation loss a homeowner will have two options. The first is to allow DAI to bid for the reconstruction contract. Alternatively, the homeowner can obtain quotes from other contractors to complete the reconstruction phase. 

 

It is important to understand that insurance companies will only cover reconstruction replacement cost at a depreciated value of what was pre-existing; thus returning a property back to its “pre-loss” existing state. Any and all upgrades requested by the client will be an up-charge and the difference will be the financial responsibility of the client for the reconstruction of a loss. For example, if you had vinyl countertops and now want granite, you are responsible for the difference in cost.

Yes. DAI is available 24/7 for all emergency needs. Please call our emergency hotline 401-828-0050 if you have an immediate need.

Our corporate office is located in Coventry, Rhode Island but we have another office located in Texas.

Diversified, Assessments, Inspections.

No. We are a local & national family owned business. Our company was established in 2011.  Our founder has worked in the field for 35+ years, and with a combined total of over 50 years experience, you can count on our industry leading expertise.

Yes. Our project managers & technicians are trained and certified based on industry IICRC standards and we follow protocol to complete every job the right way, ensuring safety for our clients and employees.

Yes. We care as much about a customer’s $5.00 hand made vase as we do for a famous artist’s $5,000 vase. Our technicians are empathetic and compassionate, realizing it’s a daily job to them, but to our clients, we are trying to salvage their most precious and personal items.

The process itself will vary depending on the damage and nature of the problem.

We do both! We offer residential, commercial and industrial disasters restoration and remediation.

Frequently Asked Questions

GENERAL QUESTIONS